Join Destination Knot as a Cruise Vacation Planner on our remote team. Consult with clients to understand their cruise preferences, recommend cruise options, manage bookings, and support travelers throughout their journey. Help others explore the world by sea, whether you're an experienced cruise enthusiast or eager to learn.
This Customer Solutions Consultant role supports the activation, growth, and retention of self-service customers, ensuring alignment with their goals post-implementation. You'll prioritize and manage a scaled book of business, driving relationship value through proactive and reactive customer engagement. Your focus will revolve around supporting SMB and MME customers, resolving inquiries, and offering AI expertise.
The Customer Success position at Property Leads is responsible for identifying, managing, and assessing customer concerns and questions. The successful candidate will be a customer-centric individual who can clearly and professionally communicate with clients, resolve inquiries, and handle complaints promptly. This role will ensure our clients are supported while following company policies.